Privacy Policy

Flamx Fire Ltd

Flamx Fire Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We only collect personal information that you voluntarily submit through our website’s contact form or when communicating with us directly. This includes:

• Name
• Email Address
• Telephone Number
• Company Name

We do not collect any other personal data unless you choose to provide it.

2. How We Use Your Information

Flamx Fire Ltd uses the information you provide for the following purposes:

• Responding to your enquiries
• Providing information about our fire engineering services
• Communicating with you regarding your requests or ongoing projects
• Internal administration and record-keeping

We do not use your data for automated profiling or decision-making.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate Interests – to respond to enquiries and operate our business.
• Consent – when you actively provide your details via our contact form.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.
Your data may only be shared with:

• Trusted service providers assisting with website operation or email communications
• Regulatory or legal authorities where required by law

All third parties are required to maintain strict confidentiality and data security.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access
• Loss or damage
• Unlawful alteration or disclosure

Only authorised personnel within Flamx Fire Ltd can access your information.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Respond to your enquiry
• Manage any ongoing communication
• Comply with legal obligations

After this period, your data will be securely deleted.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing based on legitimate interests
• Withdraw consent at any time (where consent was used as the basis of processing)

To exercise any of these rights, contact us using the details below.

8. Cookies

Our website may use basic cookies to enhance functionality. These cookies do not collect personal information unless you provide it voluntarily. A detailed Cookie Policy may apply where relevant.

9. External Links

Our website may contain links to third-party websites. Flamx Fire Ltd is not responsible for the content or privacy practices of external sites.

10. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us:

Flamx Fire Ltd
Email: info@flamxfire.co.uk